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FAQ's

1).  How do I place an order?

      A).  Select cake flavor.  Select pan type.  Submit payment.  Check out. 

 

2).  Will I receive a tracking number?

      A).  Yes.  It will be sent via email upon shipment of your order.  Please check spam folder if it is not found in inbox.

 

3)  Do you have cakes on hand?

      A).  No.  All cakes are made upon receipt of order.

4).  Do you ship?

      A).  Yes,  Shipping is available across US primarily via FedEx or UPS in some instances (Exceptions AK, HI, PR, or US Virgin Islands).

5).  Do you make any other desserts or pastries besides Bundt Cakes i.e. (cookies, pies, layered cakes, cheese cakes, or cupcakes)?

      A).  No.  Bundt Cakes exclusively (See menu for available options).

6).  Do you make gluten free or vegan cakes?

      A).  No.  Not at this time.

7).  How long will it take for my cake to arrive?

      A).  Typical turn around time for ALL orders upon placement is 7-10 business days.  For local orders, the turn around time is 7 days.

8).  May I pick my cake up in person?

      A).  Cakes are either delivered or shipped.  Address, contact number and any special delivery instructions should be specified in the order. 

9).  Where are you located?

       A).  Arkansas

10).  I don't have a PayPal Account.  How do I remit payment?

      A).  Debit and major credit cards are accepted.

11).  I have a question?

      A).  Email all questions to Bundtzbyrod@yahoo.com.  Enter "Cake Question" in the subject line.

12).  What if my package is damaged upon delivery?

       A).  BundtzbyRod, LLC is not responsible for any packages or contents thereof that have been damaged, lost, or stolen upon delivery.

13).  Do Bundt cakes freeze? 

        A).  Yes, please refer to Google for best practices.

14).  Do all Bundt cakes come with glaze or pecans

        A).  No, however you may add glaze for $5 or pecans for $3.50 to any cake on our menu.

15).  Can I order cakes for future dates and how far in advance?

        A).  Yes, you may order cakes for future dates.  Specify those dates in your comments.

15). Can I change the type of glaze on my Bundt?

        A).  Yes, you can change the type of glaze on a cake that includes glaze from the menu.

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